RETURN POLICY

Return & Refund Policy

Effective Date: October 5, 2026

Last Updated: October 5, 2026

At Azmin Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, or if you receive a damaged or incorrect item, we are here to help. Please review our return and refund guidelines below.

1. Return Window

You may request a return or exchange within 7 days of receiving your order. Requests submitted after 7 days will not be eligible for a return or replacement.

2. Eligibility Requirements for Returns

To be eligible for a return, your item must meet the following criteria:

The item must be in its original, unused, and undamaged condition.
The product must be returned in its original packaging, including all tags, labels, user manuals, and accessories.
Proof of purchase (order ID, receipt, or invoice) is required.

3. Non-Returnable Items

For health, safety, and hygiene reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

Perishable goods (food items, beverages, perishable groceries).
Personal care, skincare, and hygiene products once unsealed or used.
Clearance, final sale, or promotional items.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect:

Contact us within 48 hours of delivery.
Provide your Order Number along with clear photos or a short video showing the issue/damage.
We will arrange a free replacement or issue a full refund at no extra cost to you.

5. Return Process

To initiate a return, follow these simple steps:

Submit Request: Email us at support@azminmart.com or contact our customer support with your Order Number and reason for return.
Approval: Once approved, our support team will provide you with return instructions and shipping details.
Pickup / Courier Drop-off: Depending on your location, we will either arrange a courier pickup or instruct you to dispatch the package back to our fulfillment center.

6. Refunds

Inspection: Once your returned item is received and inspected, we will notify you of the status of your refund.
Processing Time: Approved refunds will be processed within 5–7 business days.
Payment Method: Refunds will be credited back to your original payment method (or via bank transfer / store credit for Cash on Delivery orders).

7. Contact Us

For any questions or support regarding returns and refunds, reach out to us at:

Email: support@azminmart.com
Customer Support: Available via our website contact page